Delete your Waypoint account
You can delete your Waypoint account and the data that goes with it at any time, in any of the three ways below. Deleting can’t be undone.
Three ways to delete
In the app
On iPhone, iPad or Android:
- Open Waypoint and go to the Leaderboard screen.
- Tap Delete my account.
- Tap again to confirm. Your account is deleted right away.
On the web
- Go to waypoint-map-game.netlify.app and sign in with the email on your account.
- Open the Leaderboard screen and tap Delete my account.
- Tap again to confirm.
By email
Can’t get into the game? Email support@eureka-holdings.com from the address on your account, with the subject “Delete my Waypoint account”. Add your leaderboard name if you remember it.
We’ll delete the account within 30 days, usually much sooner, and reply to confirm. We only act on requests sent from the email address on the account.
What gets deleted
| Data | What happens |
|---|---|
| Email address and sign-in | Deleted right away |
| Leaderboard name | Deleted right away |
| Scores, points and streaks | Deleted right away |
| Game history: games played, daily results, days you played | Deleted right away |
| Your colored-in map and practice list | Deleted right away |
| Your player ID and the devices linked to it | Deleted right away |
| Reports other players made about your name | Deleted right away |
What we keep
- Feedback you sent: kept to improve the game, with your name and email removed.
- Reports you made about other players’ names: kept for moderation, without your account attached.
- Error reports: these never include your name, email or player ID, so there’s nothing to remove.
- Backup copies: we keep weekly backups so we can recover from mistakes. Your data can remain in a backup for up to 120 days, until that backup is deleted.
The game also saves progress on your device. To clear it, uninstall the app, or clear this site’s data in your browser.
Played as a guest?
If you never added an email, there’s no account to delete. Guest results are linked only to a random player ID on your device, never to your name or email. Uninstalling the app or clearing your browser data removes that ID from your device.
Questions
Email support@eureka-holdings.com. Our privacy policy has the full details on what we collect and how long we keep it.